Review Policy Dormio Resorts & Hotels
At Dormio Resorts & Hotels we truly care about the experiences of our guests. To guarantee that we are able to keep improving our service and offer our guests the perfect holiday experience, every guest receives a survey upon departure. We work with a transparent and fair review policy. Below we explain how we deal with reviews from guests.
Collecting reviews
After checking out, our guests receive an invitation to complete an online survey. The survey gives them the opportunity to rate various aspects of their stay, such as accommodation, service, facilities, and the overall holiday experience. We value both positive and constructive feedback, so we can make changes to improve our service where needed. We also ask the guests to write a review. The guest can leave a rating on a scale of 1 to 10, with a comment if so desired.
Publication of reviews on our website
Only guests that stayed with us receive an invitation to write a review. So, the reviews that are published on our website are verified reviews from holidaymakers who actually stayed at the place in question. Our guests wrote the reviews voluntarily and have not been paid to do so. The guests gave permission for the publication. This is done anonymously unless the guest chooses to leave their name visible.
The reviews and corresponding ratings are collected by us and read before they get published. We show an average of the review ratings on our website, so future guests have a good image of the experiences of past visitors. This average rating is based on reviews with and without a comment. On our website we only show reviews with a comment. The reviews are shown from newest to oldest, sorted by language. Reviews in the language of the website are show first, other reviews are automatically translated to English.
We show both positive and negative reviews to give an honest image of the experiences at our parks. This helps potential guests to make a well-informed decision. To be able to guarantee the integrity and usability of our reviews, we reserve the right to modify reviews, among others for inappropriate language or incorrect information. Reviews with confidential information are also not displayed, as well as reviews with irrelevant references to third parties.
Reaction on reviews
Dormio Resorts & Hotels strives to actively reply to both positive and negative reviews. We take pride in contacting guests who have experienced problems during their stay, to make sure that these get addressed.
External review platforms
It is possible that guests, whether on their own initiative or not, write reviews on external (review)platforms such as Trustpilot or Google. These reviews mention if it is a review by a verified guest.
Review policy Dormio Resorts & Hotels
At Dormio Resorts & Hotels we truly care about the experiences of our guests. To guarantee that we are able to keep improving our service and offer our guests the perfect holiday experience, every guest receives a survey upon departure. We work with a transparent and fair review policy. Below we explain how we deal with reviews from guests.
Collecting reviews
After checking out, our guests receive an invitation to complete an online survey. The survey gives them the opportunity to rate various aspects of their stay, such as accommodation, service, facilities, and the overall holiday experience. We value both positive and constructive feedback, so we can make changes to improve our service where needed. We also ask the guests to write a review. The guest can leave a rating on a scale of 1 to 10, with a comment if so desired.
Publication of reviews on our website
Only guests that stayed with us receive an invitation to write a review. So, the reviews that are published on our website are verified reviews from holidaymakers who actually stayed at the place in question. Our guests wrote the reviews voluntarily and have not been paid to do so. The guests gave permission for the publication. This is done anonymously unless the guest chooses to leave their name visible.
The reviews and corresponding ratings are collected by us and read before they get published. We show an average of the review ratings on our website, so future guests have a good image of the experiences of past visitors. This average rating is based on reviews with and without a comment. On our website we only show reviews with a comment. The reviews are shown from newest to oldest, sorted by language. Reviews in the language of the website are show first, other reviews are automatically translated to English.
We show both positive and negative reviews to give an honest image of the experiences at our parks. This helps potential guests to make a well-informed decision. To be able to guarantee the integrity and usability of our reviews, we reserve the right to modify reviews, among others for inappropriate language or incorrect information. Reviews with confidential information are also not displayed, as well as reviews with irrelevant references to third parties.
Reaction on reviews
Dormio Resorts & Hotels strives to actively reply to both positive and negative reviews. We take pride in contacting guests who have experienced problems during their stay, to make sure that these get addressed.
External review platforms
It is possible that guests, whether on their own initiative or not, write reviews on external (review)platforms such as Trustpilot or Google. These reviews mention if it is a review by a verified guest.